Return Policy
Exceeding Your Expectations
Our dedicated team members stand ready to exceed your expectations in providing exceptional customer service.
For this reason, we have established a customer-friendly return policy.
Simply Return Policy
14 Days NO restocking Fee return with full refund less shipping for all products .
30 Days return for store credit with no restocking fee.
30 Days return for refunds with 10 - 25% restocking Fee.
1 Year warranty for all products.
How to Exchange or Return a Product
Prior to returning products for exchange or refund, Please log into your account and click on RMA ,
Please note, no product returns will be accepted without a RMA number
Once a RMA has been issued, We will provide instructions as to how this item is to be returned.
When returning product, the RMA number must appear clearly on the outside of the package next to the shipping label.
Exchange and Returns Timing
Merchandise must be returned within fourteen (14) business days from the date of issue. Please note, RMA will expire fourteen (14) business days from their issue date and no refund will be issued.
Once we has received the defective or returned product, you will be issued a credit. If we does not receive the returned item(s) within the specified time, we will be unable to issue a credit for the returned merchandise.
Upon request to replace or exchange merchandise, a replacement order will be made and a charge will be issued against your credit card on file. No shipping charges are incurred on replacement orders. The replacement product will be promptly shipped. Please allow two (2) to five (5) business days for delivery.
Customers returning items for a refund will receive a credit to the credit card or PayPal account used for the initial purchase. The refunded amount will reflect the amount paid for the originally purchased product(s). Shipping costs cannot be refunded. Please allow ten (10) to fourteen (14) business days for return processing and refunding. Please remember, it can take up to thirty (30) business days for the refund to appear in your credit card account statement.
Shipping & Ordering Errors
1800securitycamera.com Shipping Errors — We apologize for any inconvenience caused by our error and will gladly take the product back, as long as you make your claims for Shipping Errors within two (2) business days of delivery of goods. Correct products will be shipped promptly if available. Please note that if the product received in error is not returned, appropriate charges will be assessed to the credit card on file.
Customer Ordering Errors — We are happy to take back product ordered in error and we may assess a restocking charge for this service. 1800securitycamera.com must be notified of the error within two (2) business days of the delivery. Returns must be in the original packaging and factory sealed. If the product is not received in salable condition, no refund will be issued. Shipping costs incurred for the return of the product(s) will be at the customer’s expense.
